Desinging for elderly...

"...We are more aware than ever that understanding the user experience helps design more usable products. While application in commercial environments can still be a struggle, the idea that user-centered and participatory design can ensure a better end-product-fit continues to gain momentum. Industry acceptance also grows as the concept of strategically involving users within the design process equates to greater adoption and engagement out-of-the-box, and thus results in significant financial savings in development costs."

Article in Uxpamagazine

Design in progress

Communicating and  presenting the design process continiously for stakeholders becomes more and more important for designers. Especially in service design, because then the "product" is never really finished. Its an ongoing process and the user value is created continiously at different touchpoints. This also  why companies are adviced to have a a group that constantly work with user input and how to improve the service. This, and other hints comes from UX practioners:

http://www.uie.com/articles/best_practices/


http://www.agileproductdesign.com/blog/emerging_best_agile_ux_practice.html

http://www.thinkingandmaking.com/view/agile-ux-six


http://www.upassoc.org/upa_publications/jus/2007may/agile-ucd.html



This and more  examples of  advices for best practice for UX in agile environments, is found here: http://www.quora.com/How-do-UX-practices-fit-with-agile-development-practices